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Checkout using your account
Checkout as a new customer
Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
- Which payment methods do you offer? You can pay in the following ways: - Bank transfer (prepayment) - Instant bank transfer (choose Klarna "Pay now") - Invoice (choose Klarna "Invoice") - Instalments (choose Klarna "Instalments") - Direct debit (choose Klarna "Pay now") - PayPal - Credit card (Visa / Mastercard / Amex)
- Why do I not receive an e-mail from you? After you submit your order in our shop, you automatically receive a confirmation email with the order confirmation and further information to the email address you provided. If you have not received an email, please check the following: - Is the email address stored with us still up to date? ...
- Did you receive my order? / it doesn't work If you are unsure whether we have received your order because you did not get a notification, it may be due to the following.... (the most common cases): Possibility 1: You completed the order and we sent the email and it arrived, but ended up in your spam filter (folder for unwanted ...
- How can I pay on account? To order by invoice, please select "Klarna - Invoice" at checkout.
- Separate delivery and billing address At checkout you have the option to enter separate delivery and billing addresses for your order. To do this, remove the tick at „The billing address matches my delivery address“ under point 3 („Payment method“). Now you can add a billing address. However, this is only possible with ...
- I cannot order The regular ordering process is as follows, in chronological order: 1. Choose the product 2. For some products such as our kitchen splashbacks, also select (click) the buttons for the desired configuration. 3. Add the product to the cart by clicking "Add to cart" 4. Click the shopping bag ...
- Invoice purchase: When are the goods delivered – after receipt of payment or immediately? We start immediately, i.e. ordered today, shipped tomorrow.
- Do you offer purchase on invoice for commercial orders? Yes. Please place your order and then select "Invoice / Klarna".
- Order with Klarna does not work Sometimes it happens that an order with Klarna "does not work". This can have completely different reasons: sometimes Klarna „hangs“, sometimes it can be your overly restrictive browser settings, or in rare cases a cache problem on our server. How to proceed: 1. If you go to the cart ...
- What do I need to consider so that everything arrives? This is one of the most important questions: as, statistically, 10% of all customer addresses contain an error, delivery problems can occur here!Please be sure to check:1.) DHL is replacing the classic paper notification card with a digital parcel announcement. You will NO longer receive a ...
