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Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
- What is the status of my order? Please log in to your customer account to track your order. You will also receive a shipping notification including the tracking number as soon as your order has left our premises. When you receive the shipping notification, the tracking number is additionally stored in your customer account ...
- When are the goods shipped? As soon as we have your order and it is fully paid, we can process the order and then ship it. We always receive immediate and full payment when you choose one of the following payment options: - Klarna instant bank transfer - Klarna invoice - Klarna instalments - Credit card - PayPal ...
- What does branch routing mean? About 20% of all addresses entered contain errors. Every address is therefore checked by us for possible errors so that you receive your goods on time. Some errors can be corrected by us, others cannot, as they may not be noticed. Undeliverable parcels (wrong address, wrong name, missing ...
- How much are the shipping costs? Your DHL parcel is shipped within Germany and the EU for €3.90. From €49 order value, shipping within Germany is free. Shipping to international addresses can be found in the table below. Shipping a sample package (1x) is always free of charge for you. Shipping note for ...
- When does my order arrive? As soon as your order is shipped, you'll receive a shipping confirmation by email in the evening — including a tracking number for parcel tracking. Delivery times within Germany According to the DHL shipping monitor (July 2026), 72.6% of all parcels arrive the next day. 95% are delivered ...
- Delivery to a DHL Packstation Would you like your order delivered flexibly to a DHL Packstation? No problem – with a few simple details it works easily. This is how you can enter your delivery address perfectly and receive your order without any issues. Choose a Packstation Before you enter your address details, you need ...
- Do you offer express shipping? We do not offer express shipping. Shipping to the northern half of Germany does not go any faster based on our experience. If it should be executed anyway, you can organize this shipping yourself and send us a label. The following steps are necessary: - Consider whether it is compatible ...
- Guest order: Check status If you placed a guest order, you can check the status here: Get guest order status
- Filial routing – what does it mean? Approx. 20% of all entered addresses contain errors. Each address is therefore checked by us for possible errors so that you receive your goods on time. Some errors can be corrected by us, others cannot, as they may not stand out. Undeliverable packages (wrong address, wrong name, missing ...
