Why do I not receive an e-mail from you?

After you submit your order in our shop, you automatically receive a confirmation email with the order confirmation and further information to the email address you provided. If you have not received an email, please check the following:

- Is the email address stored with us still up to date?
- Did you enter a similar email address that is not your main email address?
- Do you perhaps have a typo in the email address? (This happens frequently)
- Did our email end up in your spam filter?
  (Please check web.de in particular, as the inbox there is split into confusingly many subfolders.)
- Is your webmail account blocked due to too many emails? (Solution: delete old emails)