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- See order and shipping status
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- Billing address with Klarna Billing and delivery address must be identical! To prevent fraudsters from ordering with Klarna in your name and then having the delivery sent to their own address, no different delivery address is allowed when paying with Klarna. The delivery address must therefore match the billing address. ...
- Credit card payment does not work Please switch off pop-up blockers and ad blockers for our site, as these can cause problems. It often helps to click „Refresh“ once on the checkout page – this resolves many problems. Refresh on mobile: swipe down once in the browser window. With credit card payment, the ...
- How to pay with PayPal? Paying with PayPal works in two ways: - on a shop page (any):Click the cart / shopping bag icon, where a PayPal button already appears directly. Click it and enter the further details - At the checkout:There, first fill in all fields (name, address, shipping method, ……), only then click ...
- I can't add my kitchen splashback to the cart Please click as follows: 1. Size 2. Quality 3. Button „Add to cart“
- VAT-exempt order Do you need a VAT-exempt pro-forma invoice in advance? This works as follows: (1) Please order the desired items in the shop using the payment method "Bank transfer / prepayment". (2) As soon as you have ordered, please send us a short note / message with your valid VAT ID. (3) We then enter ...
- I can't add anything to the cart Can't add anything to the cart? Here's how to fix it You click „Add to cart“ but nothing happens? Don't worry, the problem can usually be fixed quickly. Here are the most common solutions: What's causing this? If other customers can order without problems, it may be due to your browser or ...
- Crediting the sample package How to credit your sample package when buying your kitchen splashback You ordered a sample package, found your favourite film – and are now ready to order your kitchen splashback. Great! So that you can credit the cost of your sample package without any hassle, we'll show you step by step ...
- How do you ship? We ship your order with DHL.
- Billing address with Klarna Billing and delivery address must be identical! To prevent fraudsters from ordering in your name via Klarna but having the delivery sent to their own address, a differing delivery address is not allowed when paying with Klarna. The delivery address must therefore match the billing address. This ...
- Credit card payment not working Please turn off popup blockers and ad blockers for our site, as this can lead to problems. It often helps to click "Refresh" once on the checkout page – this resolves many problems. Refresh on mobile: swipe down once in the browser window. With credit card payment, the authorization of ...
