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Checkout as a new customer
Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
- Order with Klarna does not work Sometimes it happens that an order with Klarna "does not work". This can have completely different reasons: Sometimes it depends on Klarna, sometimes it can be your too restrictive browser setting or in rare cases sometimes a cache problem of our server. How to proceed: 1. If you go ...
- Do you offer the purchase on invoice for commercial orders? Yes. Please order and then select "invoice / Klarna".
- Separate delivery and billing address In the checkout you have the opportunity to enter your delivery adress and billing address. For this, under point 3 ("payment method") uncheck the box "The billing address matches my delivery address". Now you can add a billing address.
- Did you receive my order? If you're not sure we've received your order due to a lack of notification, it may be due to this ... (The three most common incidents): Possibility 1: The order was completed by you and we have sent the e-mail, but it was blocked by your spam filter and put in your folder for unwanted ...
- I can not order The regular order process is as follows, in chronological order: 1. Choosing the goods 2. Put goods in the shopping cart 3. Go to cart / Checkout 4. Payment and sending the order 5. If desired, create a customer account If in rare cases the shopping cart page "laggs" or shows a ...
- Invoice purchase: When will the goods be delivered, after receipt of payment or immediately? We start immediately, that means ordered today, shipped tomorrow.
- How can I pay on account? To order by invoice please select "Klarna - Invoice" in the checkout.
- Which payment options are offered? You can pay as follows: - Transfer (Prepayment)- Sofortüberweisung (Klarna)- Invoice (Klarna)- hire-purchase (Klarna)- PayPal- Credit card (Visa / Mastercard / Amex)
- What must I pay attention to, so that everything arrives? This is one of the most important questions: Because statistically 10% of all customer addresses have an error, this can lead to delivery problems! Please check: 1.) DHL is replacing the classic paper notification card with a digital package announcement. You are NOT getting a printed ...
- Why do not I receive an e-mail from you? After you have placed the order in our shop you will automatically receive a confirmation email with the order confirmation and further information to the email address you provided. If you have not received an email please check the following: - Is the email address given to us still up to ...
