When you receive the shipping notification, the tracking number is additionally stored in your customer account after a maximum of three hours.
Here you can also check the status of a guest order without a customer account:
If you don't see your (new) order in your customer account, for example from a previous order, a different email address than the one stored in your customer account was used for the order. Unfortunately it cannot then be assigned to your customer account. (We can't (yet) read minds :-) ) The latest order then has the status of a "guest order" without a customer account.
Questions about the status of the shipment are processed by us with the absolute lowest priority. Why?
We understand that this is even the highest-priority question for you and for us. However, we ourselves don't know more than what is already in the shipment tracking. You can check the status at any time using the link in the shipping confirmation. That is exactly the same action we perform when you ask us this question.
The detour of asking for the status via the contact form takes more time and provides no additional information.
Therefore, and in the interest of other customers who want an individual question answered, this question is processed with low priority.
We hope for your understanding!
Please note that the shipment data is usually only updated and available in the evening from 7:00 pm by DHL.
Important: in times of high shipment volumes (for example at Easter, Christmas, the start of the holidays) it can happen that the goods have been shipped here but are standing unscanned in a parking position at the parcel centre: status "Shipment has been announced". Unfortunately we have no influence on this.
