About 20% of all addresses entered contain errors. Every address is therefore checked by us for possible errors so that you receive your goods on time. Some errors can be corrected by us, others cannot, as they may not be noticed.
Undeliverable parcels (wrong address, wrong name, missing company name, missing letter in the house number, missing c/o resident…) are returned to us by DHL as "undeliverable", without you being able to intervene - for example with an address correction while your goods are already in transit.
Such an address correction is still not possible: it is logistically impossible for address changes to "pop up" somewhere along the shipping route.
But there is a solution!!
To prevent these returns, you can add the "branch routing" service for a small surcharge.
Parcels with this service are stored for 7 working days (including Saturday) at a DHL branch near you if they are undeliverable. You will be informed about this by DHL by email and can pick up the parcel at the branch. To do this, you must regularly check the email you provided when ordering.
In the DHL tracking, after non-delivery, the new status message appears: "The shipment has been deposited at the branch. The collection notification, which contains all collection information and was sent to the recipient by email, is required for collection."
